Relationship Banker II – Client Growth & Service

TD Bank; Hyannis (MA); On-site; USD 30,000 - 39,000; Full time

Job summary

TD Bank in Hyannis, MA, is seeking a Customer Service Teller to handle everyday banking transactions, greet clients, and assist with basic account needs. The role emphasizes accuracy, compliance with risk standards, and delivering a high-touch client experience across in-branch and phone contacts.

The position requires a high school diploma or GED, 1+ years of client-facing experience, and cash-handling ability.

Qualifications

• High school diploma or GED required.
• 1+ years demonstrated experience working with clients.
• Teller or cash-handling experience preferred.
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and problem solving.
• Proficient in Microsoft Office.
• Notary License preferred.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners.
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD's service strategy.
• Creates personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships.
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to specialists as needed to achieve long-term goals.

Skills

Excellent communication

Problem-solving

Organizational skills

Time management

Independent work

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TD Bank in Hyannis, MA, is seeking a Customer Service Teller to handle everyday banking transactions, greet clients, and assist with basic account needs. The role emphasizes accuracy, compliance with risk standards, and delivering a high-touch client experience across in-branch and phone contacts.

The position requires a high school diploma or GED, 1+ years of client-facing experience, and cash-handling ability.