Relationship Banker II — Client Experience Champion

TD; New York (NY); On-site; USD 32,000 - 43,000; Full time

Job summary

TD in New York is seeking a Customer Service Associate to deliver everyday banking with a high-touch, relationship-driven approach. You will greet clients, handle transactions, explain products, and connect customers with the right specialists to help them achieve financial goals.

The role requires a high school diploma, 1+ years in client service, and flexibility to work evenings, weekends, and holidays. Notary license is a plus and TD emphasizes risk-aware, compliant service.

Qualifications

• High school diploma or GED required.
• 1+ years demonstrated experience working with clients in a service setting.
• Teller or cash-handling experience preferred.
• Ability to work evenings, weekends and holidays as scheduled.
• Strong organizational and communication skills.

Responsibilities

• Orchestrates the overall client experience by managing client flow and referrals.
• Delivers hospitality-focused, relationship-driven service at the banking center.
• Educates clients on banking products and digital capabilities to improve convenience.
• Initiates appropriate referrals to specialists to meet client needs.
• Applies risk awareness and policy adherence in daily transactions.

Skills

Customer service

Communication

Cash handling

Attention to detail

Education

High school diploma or GED

Notary license preferred

Job description

TD in New York is seeking a Customer Service Associate to deliver everyday banking with a high-touch, relationship-driven approach. You will greet clients, handle transactions, explain products, and connect customers with the right specialists to help them achieve financial goals.

The role requires a high school diploma, 1+ years in client service, and flexibility to work evenings, weekends, and holidays. Notary license is a plus and TD emphasizes risk-aware, compliant service.