Relationship-Driven Banking Associate

TD; Sturbridge (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

TD is seeking a client-focused banker to deliver everyday banking and basic consumer account services with a goal of building strong relationships. You will engage clients, understand needs, and connect them with appropriate TD partners to meet financial goals.

The role emphasizes hospitality, accuracy, and timely service, while adhering to risk and regulatory standards and maintaining a high level of client satisfaction.

Qualifications

• High school diploma or GED is required.
• 1+ years client-facing experience (volunteering, education, military included).
• Cash-handling or teller experience preferred.
• Ability to work evenings, weekends and holidays as scheduled.
• Excellent communication and organizational skills.
• Demonstrated ability to complete required job-related training.
• Proficient in Microsoft Office.
• Notary license preferred.

Responsibilities

• Deliver everyday banking and basic consumer account opening/maintenance while engaging clients.
• Serve as first point of contact and guide clients to appropriate partners.
• Educate clients on banking products, services and digital capabilities to enhance convenience and financial well-being.
• Refer clients to specialists to achieve long-term goals and deepen relationships.
• Maintain compliance with risk and regulatory standards in all interactions.

Skills

Communication skills

Customer service

Organization

Problem solving

Multi-tasking

Independent worker

Attention to detail

Education

High school diploma or GED

Notary License preferred

Tools

Microsoft Office

Job description

TD is seeking a client-focused banker to deliver everyday banking and basic consumer account services with a goal of building strong relationships. You will engage clients, understand needs, and connect them with appropriate TD partners to meet financial goals.

The role emphasizes hospitality, accuracy, and timely service, while adhering to risk and regulatory standards and maintaining a high level of client satisfaction.