Relationship Banker I: Grow Relationships & Drive Sales

Santander US; Somerset (MA); On-site; USD 32,000 - 51,000; Full time

Job summary

Santander US is seeking a Relationship Banker I to support Banking Center customers with sales, service, and operations. You will process financial transactions, understand customer needs, and build trusted relationships across segments.

The role emphasizes needs-based conversations, teamwork, and adherence to regulations, with opportunities to exceed goals and contribute to growth in a dynamic retail banking environment.

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred
• Flexible schedule including weekends; travel may be required
• Self-starter with strong customer service and teamwork

Responsibilities

• Responds to customers’ needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
• Expected to achieve/ exceed both individual and team goals in sales, service and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.

Skills

Customer service

Sales experience

Banking knowledge

Needs-based conversations

Team collaboration

Education

HS Diploma or GED

Bachelor's or Associate degree

Job description

Santander US is seeking a Relationship Banker I to support Banking Center customers with sales, service, and operations. You will process financial transactions, understand customer needs, and build trusted relationships across segments.

The role emphasizes needs-based conversations, teamwork, and adherence to regulations, with opportunities to exceed goals and contribute to growth in a dynamic retail banking environment.