Relationship Banker: Growth, Community & Digital Banking

Hancock Whitney Corp.; Lafayette (LA); On-site; USD 42,000 - 66,000; Full time

Job summary

Hancock Whitney Corp. in Lafayette, LA is seeking an energetic Financial Center Specialist to build client relationships, assess financial needs, and guide customers to appropriate products and services.

You will drive sales, support digital banking adoption, and collaborate with partners to meet targets. The role requires at least 3+ years in sales and service, with banking experience preferred, and a willingness to work evenings/weekends as needed.

Qualifications

• High School diploma or GED required; Bachelor’s degree preferred.
• 3+ years of sales and client service experience required; prior banking experience preferred.
• Will also consider candidates with a Bachelor’s degree plus 2 years of cash-handling, customer service, and retail experience.
• Proven ability to form, expand, and deepen client relationships.
• Working knowledge of applicable banking products, services, and regulations.
• Proficiency in banking systems, applications, and research tools.
• State Life Insurance license preferred.
• NMLS registration under the SAFE Act of 2008 required; employment contingent upon successful registration and background check.

Responsibilities

• Build and maintain relationships with clients and prospects through in-person meetings, phone outreach, outbound calling, community engagement, and educational events.
• Conduct financial needs assessments to identify opportunities and provide tailored product and service solutions.
• Refer clients to business partners and subject matter experts to address specialized financial needs.
• Educate clients on self-service and digital banking options (mobile, online, ATMs, and emerging technologies) to ensure 24/7 account access.
• Drive proactive sales conversations and manage a pipeline of opportunities to achieve assigned sales and business development goals.
• Leverage ecosystem partnerships and community centers of influence to acquire, expand, and retain relationships.
• Process routine and complex financial transactions, including deposits, withdrawals, loan payments, and account servicing.
• Actively manage the financial center lobby experience by engaging, greeting, and directing clients to appropriate resources.
• Support the Bank’s risk management culture by making sound decisions, maintaining situational awareness, and following established policies to ensure operational and financial safety.
• Perform responsibilities flexibly based on the needs of the financial center, including evenings, weekends, and occasional travel as required.

Skills

Relationship building

Sales experience

Customer service

Financial products knowledge

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

Banking systems

Job description

Hancock Whitney Corp. in Lafayette, LA is seeking an energetic Financial Center Specialist to build client relationships, assess financial needs, and guide customers to appropriate products and services.

You will drive sales, support digital banking adoption, and collaborate with partners to meet targets. The role requires at least 3+ years in sales and service, with banking experience preferred, and a willingness to work evenings/weekends as needed.