Relationship Banker: Growth, Guidance & Digital Access

Hancock Whitney Corp.; Picayune (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Hancock Whitney Corp. in Mississippi seeks a Financial Center Associate to build and maintain client relationships, drive sales of banking products, and provide consultative financial guidance.

You will educate clients on digital banking and assist with routine center transactions, while ensuring compliance and risk management. The role requires high school diploma or GED and a year of sales or service experience; NMLS registration is required.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• 1+ year of sales, client service, or retail experience required; prior banking experience preferred.
• NMLS registration under the SAFE Act of 2008 required; employment contingent upon successful registration and background check.
• Demonstrated ability to build and expand client relationships.
• Proficiency navigating multiple banking systems and digital tools.

Responsibilities

• Build, manage, and retain client relationships by conducting proactive outreach, needs assessments, and consultative sales conversations.
• Serve as a trusted advisor to clients, matching financial products and services to meet their goals.
• Proactively educate clients on self-service and digital banking solutions (mobile, online, ATMs, and emerging technologies) to ensure 24/7 account access.
• Process routine financial center transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
• Manage lobby activity by greeting and directing clients, monitoring risk, and ensuring a positive client experience.
• Identify and refer clients to internal partners (mortgage, business banking, investments) for specialized financial needs.
• Develop and maintain a strong sales pipeline to achieve assigned goals and contribute to branch growth.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
• Participate in community outreach and business development activities to expand the client base.
• Maintain awareness of surroundings, client behavior, and potential risk indicators to ensure a safe environment.

Skills

Client relationship building

Sales experience

Customer service

Digital banking tools

Education

High school diploma or GED

Bachelor’s degree preferred

NMLS registration (SAFE Act 2008)

Tools

Banking systems

Digital channels (online/mobile)

Job description

Hancock Whitney Corp. in Mississippi seeks a Financial Center Associate to build and maintain client relationships, drive sales of banking products, and provide consultative financial guidance.

You will educate clients on digital banking and assist with routine center transactions, while ensuring compliance and risk management. The role requires high school diploma or GED and a year of sales or service experience; NMLS registration is required.