Relationship Banker: Grow Clients & Digital Banking

Hancock Whitney Corp.; Kenner (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Hancock Whitney Corp. in Kenner, LA seeks a customer-focused Financial Center professional to build lasting client relationships and provide banking services. You will guide clients, educate on digital banking, and handle routine transactions while ensuring security and compliance.

A high school diploma is required; a bachelor’s degree is preferred. NMLS registration is required and background checks will be completed. Join a team focused on growth and community service.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• 1+ year in sales, client service, or retail; banking experience preferred.
• Bachelor’s degree plus cash handling and customer service in retail/financial services considered.
• Demonstrated ability to build and expand client relationships.
• Proficiency navigating multiple banking systems and digital tools.
• NMLS registration under SAFE Act required; background check applies.

Responsibilities

• Build, manage, and retain client relationships through proactive outreach and consultative conversations.
• Educate clients on self-service and digital banking solutions to ensure 24/7 account access.
• Process routine financial center transactions accurately and efficiently.
• Manage lobby activity, greet clients, monitor risk, and ensure a positive experience.
• Refer clients to internal partners for specialized financial needs.
• Develop and maintain a strong sales pipeline to achieve goals and branch growth.
• Uphold risk, compliance, and security standards.
• Participate in community outreach and business development activities.
• Maintain awareness of surroundings and potential risk indicators.

Skills

Sales & cross-selling

Client relationship management

Cash handling

Digital banking education

Proactive outreach

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Banking systems

Digital tools

Job description

Hancock Whitney Corp. in Kenner, LA seeks a customer-focused Financial Center professional to build lasting client relationships and provide banking services. You will guide clients, educate on digital banking, and handle routine transactions while ensuring security and compliance.

A high school diploma is required; a bachelor’s degree is preferred. NMLS registration is required and background checks will be completed. Join a team focused on growth and community service.