Relationship Banker: Grow Relationships & Cross-Sell

F.N.B. Corporation; Millvale (Allegheny County); On-site; USD 38,000 - 60,000; Full time

Job summary

F.N.B. Corporation is seeking a Relationship Banker to join our Retail team in the Pittsburgh area. The role focuses on delivering exceptional customer service, processing basic consumer banking transactions, handling account servicing, and identifying sales opportunities.

The incumbent will execute branch leads under supervision, promote cross-selling of bank products, and comply with all bank policies and core values. Travel within the market may be required.

Qualifications

• High School or GED is required.
• 0 years of related experience
• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• Experience in a related position
• Knowledge of banking policies, procedures consumer products and services

Responsibilities

• Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling.
• Make appropriate recommendations in the selling and cross-selling of Bank products and services.
• Identifies and achieves individual weekly sales/referral goals set by the Branch Manager.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Skills

Customer service

Communication

Organizational skills

Analytical skills

Interpersonal skills

Detail-oriented

PC software

MS Word

MS Excel

MS PowerPoint

Sales skills

Education

High School diploma or GED

Job description

F.N.B. Corporation is seeking a Relationship Banker to join our Retail team in the Pittsburgh area. The role focuses on delivering exceptional customer service, processing basic consumer banking transactions, handling account servicing, and identifying sales opportunities.

The incumbent will execute branch leads under supervision, promote cross-selling of bank products, and comply with all bank policies and core values. Travel within the market may be required.