Relationship Banker: Grow Client Relationships & Solutions

QCR Holdings, Inc.; Joplin (MO); Hybrid; USD 38,000 - 52,000; Full time

Job summary

QCR Holdings, Inc. in Joplin, MO., seeks an Associate Relationship Banker to develop and deepen relationships with consumer and business clients by delivering exceptional service and recommending financial solutions.

You will open accounts, process transactions, cross-sell bank products, and collaborate with lending and business teams to grow the client base while maintaining compliance and confidentiality.

Qualifications

• High school diploma or equivalent.
• One-year experience in banking, client service, or related field with cash handling experience.
• Capabilty to perform lending, sales, or account management.
• Excellent client service skills.
• Capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment.
• Capability to perform data entry utilizing banking software and Microsoft 365 products, with a high level of accuracy and attention to detail.
• Demonstrates strong decision making & critical thinking skills, as well as strong interpersonal and written communication skills.

Responsibilities

• Source and build long term, meaningful relationships with clients, understand their financial needs and provide solutions through appropriate product and service offerings, including deposit products, electronic services, and loans.
• Open bank accounts for current and new clients, oversee transactions and close accounts when necessary.
• Provide excellent service to our clients while processing various banking transactions, including but not limited to deposits, withdrawals, transfers, and loan payments.
• Answer questions, address service challenges, and provide resolutions.
• Maintain a system of orderly follow-up by mail and phone to onboard new clients.
• Collaborate with business development and lending teams to seek and establish new clients in the marketplace.
• Maintain knowledge of internal audit procedures, legal and bank regulations, and policies and procedures.
• Answer basic inquiries and provides information to prospective and current clients regarding interest rates, account charges, and other pertinent account information while complying with disclosure requirements, regulations, and consumer privacy policies.
• Process various transactions including checking and savings deposits, check cashing, cash handling and check endorsements according to standard operating procedures and protocols.
• Accept and process loan and other types of payments and issues receipts.
• Process other transactions and services including, but not limited to, wire transfers, stop payments, cash advances, money orders, cashier’s checks, Travelers’ Checks, and cash advances.
• Follow security procedures consistently and protect client confidentiality.
• Support security testing, internal and external audits, and regulatory and compliance exams with a prioritized sense of urgency.
• Comply with all company or regulatory policies, procedures and requirements that are applicable to this position.
• Foster and preserve a culture of diversity, equity, and inclusion.
• Additional duties and responsibilities may be required to support the company’s mission, vision, and values.

Skills

Customer service

Cash handling

Data entry

Sales ability

Account management

Interpersonal skills

Written communication

Education

High school diploma or equivalent

Job description

QCR Holdings, Inc. in Joplin, MO., seeks an Associate Relationship Banker to develop and deepen relationships with consumer and business clients by delivering exceptional service and recommending financial solutions.

You will open accounts, process transactions, cross-sell bank products, and collaborate with lending and business teams to grow the client base while maintaining compliance and confidentiality.