Relationship Banker: Grow Banking Relationships & Service

Banco Santander (Brasil); Brooklyn (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Santander is seeking a Sales and Service Banker in Brooklyn, NY to build trusted relationships, provide tailored banking solutions, and deliver exceptional customer service. The role involves teller duties, promoting digital tools, and contributing to branch sales targets.

Ideal candidates have retail banking experience, strong communication skills, and a customer-focused mindset. Acknowledge risk controls and compliance while supporting teammates and branch goals.

Qualifications

• 12+ months experience selling products and/or services.
• 6+ months experience in retail banking sales or financial services sales.
• 6+ months cash handling experience.
• Excellent communication, consultative and relationship-building skills.
• Ability to learn and apply sales techniques to recommend products and services.
• Experience in cross-selling products and services.

Responsibilities

• Meet the financial needs of customers through transactions, servicing, and products.
• Identify opportunities to grow banking relationships through branch activities and referrals.
• Develop and maintain relationships to understand customer needs and tailor solutions.
• Collaborate with team to achieve branch goals and drive performance.
• Ensure elevated customer experience with personalized, seamless service.
• Foster loyalty by addressing concerns and providing timely resolutions.
• Engage customers with digital platforms to promote self-service options.
• Communicate clearly with customers in person, over the phone, or digitally.
• Perform teller transactions with accuracy and efficiency.
• Handle cash and maintain balanced cash drawer.

Skills

Retail banking sales

Customer service

Cross-selling

Cash handling

Communication skills

Teamwork

Regulatory awareness

Attention to detail

Sales techniques

Digital banking tools

Education

High school diploma or GED

Bachelor's Degree

Job description

Santander is seeking a Sales and Service Banker in Brooklyn, NY to build trusted relationships, provide tailored banking solutions, and deliver exceptional customer service. The role involves teller duties, promoting digital tools, and contributing to branch sales targets.

Ideal candidates have retail banking experience, strong communication skills, and a customer-focused mindset. Acknowledge risk controls and compliance while supporting teammates and branch goals.