Branch Sales and Service Banker—Build Strong Relations

Santander Consumer USA Inc.; Pelham (NH); On-site; USD 35,000 - 53,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Sales and Service Banker to build strong customer relationships by understanding their financial needs and delivering tailored banking, lending, and investment solutions with exceptional service.

The role includes teller transactions, cross-selling, helping customers use digital tools, and teamwork to meet branch sales targets while maintaining risk controls and compliance.

Qualifications

• 12+ Months Experience selling products and/or services.
• 6+ Months Experience in Retail Banking sales or consultative relationship sales.
• 6+ Months Santander experience related to the essential functions.
• 6+ Months Customer service experience in a high volume environment.
• 6+ Months Cash handling experience.
• Proficient in using digital tools and technology.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Meeting the financial needs of customers including transactional, servicing, and product responsibilities.
• Identify opportunities to grow banking relationships through branch activities and referrals.
• Develop and maintain relationships to understand financial needs and provide tailored solutions.
• Collaborate with team members and partners to achieve branch goals and drive performance.
• Ensure an elevated customer experience with personalized service.
• Foster loyalty by addressing concerns and providing timely resolutions.
• Engage customers with digital platforms to education self-service options.
• Communicate clearly with customers in person, over the phone, or online.
• Perform teller transactions with accuracy and efficiency.
• Handle cash and balance cash drawer accurately.
• Assist with audits and other operational tasks.
• Ensure compliance with regulatory requirements and risk controls.
• Support nearby branches as needed.

Skills

Customer service

Cash handling

Communication skills

Teamwork

Digital literacy

Attention to detail

Multi-tasking

Ethical conduct

Education

High school diploma or GED

Bachelor’s Degree in related field or equivalent

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. is seeking a Sales and Service Banker to build strong customer relationships by understanding their financial needs and delivering tailored banking, lending, and investment solutions with exceptional service.

The role includes teller transactions, cross-selling, helping customers use digital tools, and teamwork to meet branch sales targets while maintaining risk controls and compliance.