Relationship Banker: Elevate Client Experiences

JPMorgan Chase & Co.; Harrisburg (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

JPMorgan Chase & Co. in North Carolina seeks an Associate Relationship Banker to welcome clients and provide thoughtful financial solutions in our Chase branch. You will represent the Chase brand with hospitality, use digital tools, and help clients address their banking needs in a friendly, service‑driven environment.

Key duties include assisting walk‑in and scheduled clients, building trust through clear communication, learning products, and ensuring compliance with banking policies.

Qualifications

• High school degree, GED, or foreign equivalent.
• Availability to work branch hours including weekends and some evenings.
• Excellent communication skills for in-person and phone interactions.
• Ability to resolve client issues with attention to detail.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust – ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Client service mindset

Communication skills

Relationship building

Regulatory compliance

Education

High school diploma

College degree or military equivalent

Job description

JPMorgan Chase & Co. in North Carolina seeks an Associate Relationship Banker to welcome clients and provide thoughtful financial solutions in our Chase branch. You will represent the Chase brand with hospitality, use digital tools, and help clients address their banking needs in a friendly, service‑driven environment.

Key duties include assisting walk‑in and scheduled clients, building trust through clear communication, learning products, and ensuring compliance with banking policies.