Relationship Banker: Elevate Client Experience

JPMorganChase; Burlingame (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase is hiring an Associate Relationship Banker to represent the Chase brand in our branches. You will welcome clients, understand their financial needs, and offer thoughtful solutions using our banking products and technology.

Responsibilities include assisting walk‑in clients, delivering personalized service, and guiding customers to self‑service tools while ensuring compliance with banking regulations.

Qualifications

• Passion for delivering memorable client experiences.
• Strong communication skills for in-person and phone conversations.
• Ability to resolve client issues with attention to detail and timeliness.
• Commitment to following banking policies, procedures, and regulatory requirements.
• Willingness to work branch hours including weekends and some evenings.

Responsibilities

• Put clients first and deliver attentive, friendly service in a welcoming branch environment.
• Communicate clearly and consultatively to understand client needs and build trust.
• Assist walk‑in and scheduled clients in person or by phone to tailor product recommendations.
• Educate clients on technology solutions like Chase Mobile App and Chase.com.

Skills

Customer service

Communication

Problem solving

Compliance awareness

Flexibility

Education

High school diploma or equivalent

College degree (preferred)

Job description

JPMorgan Chase is hiring an Associate Relationship Banker to represent the Chase brand in our branches. You will welcome clients, understand their financial needs, and offer thoughtful solutions using our banking products and technology.

Responsibilities include assisting walk‑in clients, delivering personalized service, and guiding customers to self‑service tools while ensuring compliance with banking regulations.