Relationship Banker: Client Experience & Solutions

JPMorgan Chase & Co.; Northfield Center Township (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Associate Relationship Banker in a Chase Branch to deliver hospitable, knowledgeable service and leverage banking solutions to meet client needs.

You will welcome walk-in clients, assess financial goals, and provide thoughtful recommendations, contributing to branch success. Responsibilities include guiding customers through Chase Mobile App, Chase.com, and ATM services, building lasting relationships, and staying compliant with banking policies and procedures.

Qualifications

• Excellent communication skills and the ability to tailor product features to clients.
• Ability to resolve client issues with attention to detail while following risk and compliance rules.
• Willingness to work branch hours including weekends and evenings.

Responsibilities

• Put clients first and exceed their expectations with attentive, friendly service.
• Engage in consultative communication to understand client needs and build trust.
• Assist walk-in and scheduled clients in person and over the phone to tailor product recommendations.
• Educate clients on technology solutions like the Chase Mobile App, Chase.com, and ATMs.
• Learn products and procedures to consult on banking solutions and connect clients to experts.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Client communication

Customer experience

Problem solving

Regulatory compliance

Sales orientation

Education

High school degree

College degree or military equivalent

Tools

Chase Mobile App

Chase.com

ATMs

Job description

JPMorgan Chase & Co. is seeking an Associate Relationship Banker in a Chase Branch to deliver hospitable, knowledgeable service and leverage banking solutions to meet client needs.

You will welcome walk-in clients, assess financial goals, and provide thoughtful recommendations, contributing to branch success. Responsibilities include guiding customers through Chase Mobile App, Chase.com, and ATM services, building lasting relationships, and staying compliant with banking policies and procedures.