Relationship Banker: Elevate Client Experience

J.P. Morgan; Boston (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

J.P. Morgan Chase invites applications for an Associate Relationship Banker at a Chase branch. You will welcome clients, provide knowledgeable financial solutions, and leverage digital tools to meet needs.

The role emphasizes hospitality, relationship-building, and collaboration with a team of experts to address complex financial needs. You will need excellent communication, a client-focused mindset, and availability for weekend/evening hours.

Qualifications

• Ability to create memorable experiences for clients.
• Excellent communication skills for in-person and phone interactions.
• Resolve client issues with attention to detail and consistency.
• Operate within risk parameters and complete required training.
• High school diploma or GED or foreign equivalent.
• Able to work branch hours including weekends and some evenings.

Responsibilities

• Put clients first and deliver attentive, friendly service in a welcoming environment.
• Engage in clear, consultative communication to build trust and tailor product recommendations.
• Assist walk-in and scheduled clients in person and over the phone to build lasting relationships.
• Educate clients on technology solutions like Chase Mobile App, Chase.com, and ATMs.
• Learn products, services, and procedures quickly to consult on banking solutions with team support.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Client experience

Communication

Problem solving

Regulatory compliance

Team collaboration

Education

High school diploma or GED

College degree or military equivalent

Job description

J.P. Morgan Chase invites applications for an Associate Relationship Banker at a Chase branch. You will welcome clients, provide knowledgeable financial solutions, and leverage digital tools to meet needs.

The role emphasizes hospitality, relationship-building, and collaboration with a team of experts to address complex financial needs. You will need excellent communication, a client-focused mindset, and availability for weekend/evening hours.