Relationship Banker: Elevate Client Experiences

JPMorgan Chase & Co.; Washington (District of Columbia); On-site; USD 48,000 - 62,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Associate Relationship Banker in a Chase Branch to greet clients, assess financial needs, and offer thoughtful banking solutions. You will utilize Chase Mobile App, Chase.com, and ATMs to help clients access services and improve their banking experience.

In this role you will learn products, adhere to regulatory requirements, and collaborate with subject-matter experts to address complex financial needs while delivering hospitality and service excellence.

Qualifications

• Create memorable experiences for clients and elevate service.
• Excellent communication skills in person and over the phone to tailor product benefits.
• Resolve client issues with attention to detail while maintaining consistency.
• Operate within risk parameters and complete required training and compliance.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and some evenings.

Responsibilities

• Put clients first and exceed their expectations with attentive service.
• Engage in clear, consultative communication to build trust and understand needs.
• Assist walk-in and scheduled clients in person and over the phone to tailor recommendations.
• Educate clients on technology solutions like Chase Mobile App and Chase.com.
• Learn products and procedures quickly to consult on banking solutions with the team.
• Adhere to policies, procedures, and regulatory requirements.

Skills

Memorable client experiences

Effective communication

Issue resolution

Risk awareness

Branch hours availability

Education

High school degree/GED/foreign equivalent

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking an Associate Relationship Banker in a Chase Branch to greet clients, assess financial needs, and offer thoughtful banking solutions. You will utilize Chase Mobile App, Chase.com, and ATMs to help clients access services and improve their banking experience.

In this role you will learn products, adhere to regulatory requirements, and collaborate with subject-matter experts to address complex financial needs while delivering hospitality and service excellence.