Relationship Banker — Digital-First, Customer Growth

U.S. Bank; Hibbing (MN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Relationship Banker to engage customers across multiple channels—in-person, by appointment, and virtually—providing trusted financial guidance and promoting digital-first banking solutions.

The role emphasizes building lasting client relationships, understanding customer goals, and offering relevant deposit and loan products while ensuring accurate processing and compliant service delivery.

Qualifications

• High school diploma or equivalent.
• Typically has less than four years of job-related, retail banking experience or a combination of experience and commensurate training.
• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self-service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset.
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively.
• Experience in the financial services industry preferred.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Opens new consumer and business accounts and processes service requests.
• Educates clients on digital banking products and self-service options.

Skills

Relationship building

Customer service

Digital banking

Digital literacy

Communication

Sales guidance

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker to engage customers across multiple channels—in-person, by appointment, and virtually—providing trusted financial guidance and promoting digital-first banking solutions.

The role emphasizes building lasting client relationships, understanding customer goals, and offering relevant deposit and loan products while ensuring accurate processing and compliant service delivery.