Relationship Banker: Digital Banking & Growth

Us Bank; Phoenix (AZ); On-site; USD 58,025,000 - 70,919,000; Full time

Job summary

U.S. Bank is seeking a Relationship Banker to build strong client relationships across channels, educating customers on banking products and services while supporting digital-first solutions. The role emphasizes proactive outreach, accurate processing, and collaboration with branch teams to serve clients effectively.

You will engage customers, open accounts, and guide them through digital options, ensuring an excellent customer experience within a retail banking environment.

Qualifications

• High school diploma or equivalent.
• Typically has less than four years of retail banking experience.
• Experience building relationships and delivering customer service.
• Familiarity with digital banking products and self-service technologies.

Responsibilities

• Builds and fosters client relationships through proactive outreach and follow-up.
• Engages clients across in-person, appointment, and digital channels.
• Educates clients on deposit and loan products and services; recommends solutions.
• Opens new consumer and business accounts and processes service requests.
• Promotes digital products and self-service tools to meet client needs.

Skills

Relationship building

Customer service

Communication

Digital banking

Education

High school diploma

Tools

CRM systems

Digital banking platforms

Job description

U.S. Bank is seeking a Relationship Banker to build strong client relationships across channels, educating customers on banking products and services while supporting digital-first solutions. The role emphasizes proactive outreach, accurate processing, and collaboration with branch teams to serve clients effectively.

You will engage customers, open accounts, and guide them through digital options, ensuring an excellent customer experience within a retail banking environment.