Relationship Banker: Customer Service & Sales Pro

First National Bank Of Pennsylvania; Hazleton (Luzerne County); On-site; USD 45,000 - 60,000; Full time

Job summary

F.N.B. Corporation is seeking a Relationship Banker to support consumer banking transactions, account servicing, and lending at our Hazleton area branches. You will execute branch leads under supervision, handle teller tasks, and pursue referrals aligned with branch goals.

The role emphasizes customer service, product knowledge, and the use of digital banking tools to enhance customer interactions, with strong emphasis on compliance and risk awareness in daily duties.

Qualifications

• High School diploma or GED required.
• 0 years of related experience required.
• Excellent customer service and communication skills.

Responsibilities

• Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling.
• Make appropriate recommendations in the selling and cross-selling of Bank products and services.
• Identifies and achieves individual weekly sales/referral goals set by the Branch Manager.
• Incorporate FNB digital products and services into customer interactions.
• Input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
• All employees have the responsibility and accountability to serve as risk managers per the risk management program.

Skills

Customer service

Communication

Organizational skills

Analytical skills

Interpersonal skills

Detail oriented

Sales experience

Banking knowledge

Teamwork

Problem solving

Education

High School diploma or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

F.N.B. Corporation is seeking a Relationship Banker to support consumer banking transactions, account servicing, and lending at our Hazleton area branches. You will execute branch leads under supervision, handle teller tasks, and pursue referrals aligned with branch goals.

The role emphasizes customer service, product knowledge, and the use of digital banking tools to enhance customer interactions, with strong emphasis on compliance and risk awareness in daily duties.