Relationship Banker — Customer Experience & Growth

Huntington Bancshares, Inc.; Newcomerstown (OH); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Huntington Bancshares, Inc. in Ohio is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, handling deposits, transfers, and standard banking inquiries with a friendly, professional approach.

You will identify financial goals, recommend appropriate deposit products, and refer customers to other bank areas to deepen relationships while maintaining compliance and accuracy.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Cash handling

Technology literacy

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bancshares, Inc. in Ohio is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, handling deposits, transfers, and standard banking inquiries with a friendly, professional approach.

You will identify financial goals, recommend appropriate deposit products, and refer customers to other bank areas to deepen relationships while maintaining compliance and accuracy.