Customer Experience Banker — Growth & Relationship Specialist

Huntington Bank; Warren (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers in branch locations. The role focuses on retaining and growing relationships by identifying financial goals, recommending deposit and other products, and processing transactions with accuracy and care.

Responsibilities include educating customers, leveraging a disciplined sales process, and collaborating with partners to deepen customer relationships while maintaining

Qualifications

• High School Diploma or GED with a minimum of 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal-driven retail sales.
• Cash handling skills and comfort with technology such as mobile and online banking.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Communication

Relationship management

Education

High School Diploma or GED

Bachelor's Degree

Tools

Cash handling

Job description

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers in branch locations. The role focuses on retaining and growing relationships by identifying financial goals, recommending deposit and other products, and processing transactions with accuracy and care.

Responsibilities include educating customers, leveraging a disciplined sales process, and collaborating with partners to deepen customer relationships while maintaining