Customer Experience Banker | Financial Concierge

Huntington Bank; Springfield, Northern (MO, KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Huntington Bank seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them achieve financial goals with deposit and related banking products. You will manage transactions accurately, balance daily, and provide exemplary service in a branch environment.

You will proactively identify opportunities to grow customer relationships through a disciplined sales process, referrals, and partnerships, while adhering to all policies and procedures.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales orientation

Cash handling

Digital banking

Education

High School Diploma or GED

Bachelor's Degree (preferred)

Job description

Huntington Bank seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them achieve financial goals with deposit and related banking products. You will manage transactions accurately, balance daily, and provide exemplary service in a branch environment.

You will proactively identify opportunities to grow customer relationships through a disciplined sales process, referrals, and partnerships, while adhering to all policies and procedures.