Customer Experience Banker (Non-NMLS)

Huntington Bancshares Inc.; Columbus (OH); On-site; USD 39,000 - 50,000; Full time

Job summary

Huntington Bancshares Inc. in Columbus, OH seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them achieve financial goals by recommending deposits and other banking solutions.

You will balance daily transactions and deliver exemplary service in an office setting. The role emphasizes proactive relationship growth, education on consumer deposits, and adherence to bank policies while collaborating with partners to deepen customer connections

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.

Skills

Customer service

Sales skills

Communication

Financial product knowledge

Education

High School Diploma or GED

Tools

Mobile apps

Online banking platforms

Job description

Huntington Bancshares Inc. in Columbus, OH seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them achieve financial goals by recommending deposits and other banking solutions.

You will balance daily transactions and deliver exemplary service in an office setting. The role emphasizes proactive relationship growth, education on consumer deposits, and adherence to bank policies while collaborating with partners to deepen customer connections