Relationship Banker | Customer Experience Champion

JPMorganChase; Barberton (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorgan Chase & Co. in Barberton, OH is seeking an Associate Relationship Banker to welcome clients, understand financial needs, and offer thoughtful solutions using banking technology.

You will help walk-in clients and build lasting relationships in a branch setting. The role requires strong communication, a customer-first mindset, and compliance awareness; a high school diploma is required, with a college degree or military equivalent preferred.

Qualifications

• Must have high school diploma or GED.
• Excellent communication skills; tailor features and benefits to clients.
• Ability to resolve client issues with attention to detail while maintaining risk/compliance.
• Ability to work branch hours including weekends and some evenings.

Responsibilities

• Put clients first and exceed expectations with attentive, friendly service.
• Engage in consultative communication to understand clients' needs and build trust.
• Assist walk-in and scheduled clients in person and over the phone to build lasting relationships.
• Educate clients on technology solutions (Chase Mobile App, Chase.com, ATMs) to meet banking needs.
• Learn products, procedures quickly to consult on banking solutions and connect clients to specialists.
• Adhere to policies, procedures, and regulatory requirements.

Skills

Customer focus

Communication

Problem solving

Compliance awareness

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Barberton, OH is seeking an Associate Relationship Banker to welcome clients, understand financial needs, and offer thoughtful solutions using banking technology.

You will help walk-in clients and build lasting relationships in a branch setting. The role requires strong communication, a customer-first mindset, and compliance awareness; a high school diploma is required, with a college degree or military equivalent preferred.