Relationship Banker - Client Experience Champion

J.P. Morgan; Hingham (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

JPMorgan Chase in the United States seeks an Associate Relationship Banker to deliver exceptional client service in a branch. You will welcome clients, assess financial needs, and offer suitable banking solutions plus digital tools with our expert team.

You will build lasting relationships, communicate clearly, and adhere to banking policies and regulatory requirements. Weekend and some evenings are required to meet customer needs.

Qualifications

• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and some evenings.
• 1+ year of sales experience in Retail, Financial Services, or other related industries with proven success in establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust – ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Excellent communication

Client experience

Issue resolution

Regulatory compliance

Customer service

Education

High school degree/GED

College degree or military equivalent

Job description

JPMorgan Chase in the United States seeks an Associate Relationship Banker to deliver exceptional client service in a branch. You will welcome clients, assess financial needs, and offer suitable banking solutions plus digital tools with our expert team.

You will build lasting relationships, communicate clearly, and adhere to banking policies and regulatory requirements. Weekend and some evenings are required to meet customer needs.