Relationship Banker: Client Advisor & Growth

Santander Consumer USA Inc.; Jackson (MS); Sur place; USD 38 000 - 61 000; Plein temps

Résumé du poste

Santander Consumer USA Inc. is seeking a Relationship Banker in the United States to serve as a trusted advisor, helping customers meet their financial goals with tailored banking, lending, and investment solutions while delivering exceptional service.

You will actively promote cross-selling, build long-term relationships, and engage customers through digital channels and in-branch interactions to drive sales targets and support growth.

Qualifications

• 3+ years selling products in incentive-based environment.
• 12+ months experience in retail banking sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results.
• 12+ months Santander experience related to the essential functions and responsibilities of the Relationship Banker role.
• 12+ months customer service experience within a high volume, fast paced and constantly changing environment.
• Established relationship-building skills with a focus on customer experience and loyalty.
• Excellent customer service skills and a passion for helping others.
• Proven track record in sales and cross-selling products and services.
• Ability to work collaboratively in a team-oriented environment.
• Excellent communication, consultative and influence skills both verbal and written.
• Ability to display a credible, trustworthy, and professional image at all times.
• Proficient in using digital tools and technology to enhance customer engagement.
• Ability to follow directions, policies, and procedures.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Responsabilités

• Achieve or exceed sales targets through cross-selling.
• Develop and maintain strong client relationships.
• Prospect for new clients via networking, referrals, and calls.
• Meet customer financial needs including transactions and products.
• Deliver personalized, seamless customer service.
• Collaborate with team to reach branch goals.
• Support nearby branches as needed.

Connaissances

Sales experience

Retail banking

Customer service

Relationship building

Communication skills

Digital tools

Team collaboration

Risk awareness

Formation

High school diploma or GED

Bachelor’s Degree (preferred)

Outils

Microsoft Office

Description du poste

Santander Consumer USA Inc. is seeking a Relationship Banker in the United States to serve as a trusted advisor, helping customers meet their financial goals with tailored banking, lending, and investment solutions while delivering exceptional service.

You will actively promote cross-selling, build long-term relationships, and engage customers through digital channels and in-branch interactions to drive sales targets and support growth.