Relationship Banker: Build Trust, Grow Banking Relationships

M&T Bank; Baltimore (MD); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank in Baltimore, MD is looking for a Branch Relationship Specialist to identify customer needs and offer banking solutions. You will engage customers through proactive outreach, support account openings, and collaborate with partners to tailor financial guidance.

As the branch focal point for sales and service, you will manage customer flow, uphold risk controls, and ensure compliance while delivering a welcoming experience at the counter.

Qualifications

• High school diploma or GED with 2+ years in retail sales or customer service.
• Strong verbal communication and interpersonal skills.
• Proficient with internet-based tools and banking systems.

Responsibilities

• Identify customer needs and present banking options with internal partners.
• Outreach to clients for sales opportunities and onboarding of new accounts.
• Maintain branch sales goals and service standards while managing risk and compliance.
• Prepare for appointments with pre-call planning and follow-up.
• Promote trust and provide proactive servicing interactions.
• Adhere to regulatory and audit requirements and support branch operations.

Skills

Retail sales

Customer service

Verbal communication

Interpersonal skills

Time management

Digital literacy

Education

High school diploma or GED

Associates degree

Notary public license

Job description

M&T Bank in Baltimore, MD is looking for a Branch Relationship Specialist to identify customer needs and offer banking solutions. You will engage customers through proactive outreach, support account openings, and collaborate with partners to tailor financial guidance.

As the branch focal point for sales and service, you will manage customer flow, uphold risk controls, and ensure compliance while delivering a welcoming experience at the counter.