Branch Relationship Banker: Grow Customer Relationships

M&T Bank; Pikesville (MD); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank in Pikesville, MD, seeks a branch relationship associate focused on retail sales and customer service. You will conduct customer assessments, open accounts, and lead outreach to identify banking needs and present suitable products.

You will also perform ongoing servicing, maintain compliance, and contribute to a secure, trusted branch environment. Onsite role with regular appointment scheduling and proactive client outreach.

Qualifications

• High school diploma or GED with 2 years proven retail sales, call center, customer service or telesales experience.
• Strong verbal communication and interpersonal skills; well-organized with time management.
• Proven financial services product knowledge; ability to discuss banking needs and solutions.

Responsibilities

• Role focuses on relationship management, profiling for sales opportunities, account opening and lead-focused outbound calling.
• Identify financial needs and present product and service options with internal partners.
• Proactively reach out to clients via email or phone and onboard new customers.
• Maintain compliance with risk controls and collaborate to promote M&T Bank brand.

Skills

Retail sales

Customer service

Telesales

Verbal communication

Education

High school diploma or GED

Associates degree (preferred)

Notary license (preferred)

Bilingual (branch needs)

Tools

Internet user-level tech

Job description

M&T Bank in Pikesville, MD, seeks a branch relationship associate focused on retail sales and customer service. You will conduct customer assessments, open accounts, and lead outreach to identify banking needs and present suitable products.

You will also perform ongoing servicing, maintain compliance, and contribute to a secure, trusted branch environment. Onsite role with regular appointment scheduling and proactive client outreach.