Relationship Banker: Build Trust, Grow Banking

M&T Bank; Edgewater (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

M&T Bank in Edgewater, Maryland is seeking an engaging branch associate to identify sales opportunities, assess customer needs, and guide clients through basic financial solutions. You will conduct outreach, onboard new customers, and maintain strong service standards in a busy branch environment.

The role emphasizes proactive communication, basic banking knowledge, and adherence to risk controls while promoting M&T Bank’s brand and products across retail and business customers.

Qualifications

• High school diploma or GED with 2+ years of sales, customer service or telesales experience.
• Associates degree preferred; notary license and bilingual ability are pluses.
• Strong communication and relationship-building skills.

Responsibilities

• Identify sales opportunities in branch through client profiling and outbound calls.
• Assist customers with accounts, referrals, and basic financial needs.
• Present product and service options aligned to customer goals.
• Proactively contact clients by email/phone to educate on value-added products.
• Onboard new customers and schedule regular follow-ups and appointments.
• Maintain compliance with regulatory and risk controls and support branch goals.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Prioritization

Lead generation

Bilingual (branch needs)

Education

High school diploma or GED

Associates degree

Notary public license

Job description

M&T Bank in Edgewater, Maryland is seeking an engaging branch associate to identify sales opportunities, assess customer needs, and guide clients through basic financial solutions. You will conduct outreach, onboard new customers, and maintain strong service standards in a busy branch environment.

The role emphasizes proactive communication, basic banking knowledge, and adherence to risk controls while promoting M&T Bank’s brand and products across retail and business customers.