Relationship Banker: Grow Client Relationships & Solutions

M&T Bank Corporation; Ellicott City (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

M&T Bank Corporation in Ellicott City, MD is seeking a branch associate focused on identifying customer needs, guiding them through basic financial solutions, and coordinating with internal partners for complex referrals.

You will manage lobby flow, conduct outreach, open accounts, and uphold risk controls while delivering a friendly, trusted banking experience to both retail and business customers.

Qualifications

• High school diploma or GED and 2 years proven retail sales or customer service experience.
• Strong verbal communication and interpersonal skills.
• Proven ability to provide exceptional customer service.
• Time management and prioritization skills.
• Basic financial services product knowledge.

Responsibilities

• Identify sales opportunities and assist with account opening.
• Schedule and conduct outbound calls and follow-ups.
• Educate customers on value-added products and services.
• Maintain compliance with risk controls and policies.
• Support branch goals and customer flow.

Skills

Retail sales

Customer service

Communication

Time management

Sales prospecting

Education

High school diploma or GED

Associates degree

Job description

M&T Bank Corporation in Ellicott City, MD is seeking a branch associate focused on identifying customer needs, guiding them through basic financial solutions, and coordinating with internal partners for complex referrals.

You will manage lobby flow, conduct outreach, open accounts, and uphold risk controls while delivering a friendly, trusted banking experience to both retail and business customers.