Relationship Banker: Build Connections & Elevate Clients

Bank of America; Wyckoff (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America seeks a customer-facing professional to engage clients in the lobby, educate on self-service options such as mobile banking, online banking, or ATM transactions, and process cash accurately.

The role emphasizes building deep conversations to understand financial goals and connecting clients with suitable banking solutions, while adhering to regulatory guidelines and delivering strong service.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively to build relationships and meet client needs.
• Ability to learn new information and adapt to technology platforms.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes to do what is right for clients and the bank, per laws and regulations.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls effectively.
• Drives the client experience and manages cash responsibilities.

Skills

Adaptability

Customer Focus

Communication Skills

Problem Solving

Relationship Building

Education

High School Diploma

Bachelor's Degree

Job description

Bank of America seeks a customer-facing professional to engage clients in the lobby, educate on self-service options such as mobile banking, online banking, or ATM transactions, and process cash accurately.

The role emphasizes building deep conversations to understand financial goals and connecting clients with suitable banking solutions, while adhering to regulatory guidelines and delivering strong service.