Relationship Banker: Build Connections & Financial Solutions

Bank of America; Lower Township (NJ); On-site; USD 32,000 - 52,000; Full time

Job summary

Bank of America is hiring to engage clients in the lobby, educate them on self-service options (mobile/online banking or ATM), and process cash transactions accurately. The role focuses on deep conversations to understand clients’ financial priorities and connect them with suitable solutions while maintaining high service standards.

The position requires strong communication, relationship-building, and a proactive approach to client needs.

Qualifications

• Proven customer service skills and a results-driven mindset.
• Ability to learn and adapt to new information and technology platforms.
• Experience in handling cash and performing transactions.
• Comfortable working with self-service channels and guiding clients.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Customer Focus

Relationship Building

Problem Solving

Oral Communications

Time Management

Team Collaboration

Sales Mindset

Client Solutions Advisory

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is hiring to engage clients in the lobby, educate them on self-service options (mobile/online banking or ATM), and process cash transactions accurately. The role focuses on deep conversations to understand clients’ financial priorities and connect them with suitable solutions while maintaining high service standards.

The position requires strong communication, relationship-building, and a proactive approach to client needs.