Relationship Banker: Elevate Client Experience & Growth

Bank of America; Maple Grove (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Bank of America in the United States seeks a client services professional to engage clients in the lobby, educate and assist with transactions via self‑service resources, including ATM, online and mobile banking. You will process cash transactions accurately and engage clients to understand their financial priorities, connecting them to suitable solutions.

The role emphasizes building relationships, compliance with laws and guidelines, and collaborating with experts across lending, investments,

Qualifications

• Enthusiastic self-starter with a strong work ethic and results focus
• Builds relationships and collaborates effectively to get things done
• Passion and drive to improve clients' financial lives
• Able to identify solutions for new and existing clients based on their needs
• Effective communicator and comfortable engaging all clients
• Learns and adapts to new information and technology platforms
• Educates clients on self-service banking options (ATM/online/mobile)
• Applies strong critical thinking and problem-solving to client needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to laws and regulations
• Manages time and capacity efficiently
• Willing to work weekends and extended hours as needed

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines to act in clients' and the bank's best interest
• Grows knowledge by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Customer and Client Focus

Oral Communications

Problem Solving

Relationship Building

Client Management

Account Management

Client Solutions Advisory

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in the United States seeks a client services professional to engage clients in the lobby, educate and assist with transactions via self‑service resources, including ATM, online and mobile banking. You will process cash transactions accurately and engage clients to understand their financial priorities, connecting them to suitable solutions.

The role emphasizes building relationships, compliance with laws and guidelines, and collaborating with experts across lending, investments,