Relationship Banker: Elevate Client Experience & Solutions

Bank of America; New Haven (CT); On-site; USD 38,000 - 48,000; Full time

Job summary

Bank of America is hiring to engage clients in the lobby, educate them on self-service channels, and process cash transactions with accuracy and care. You will build relationships to understand financial needs and connect clients with suitable solutions while following all laws and bank policies.

The role requires strong communication, adaptability, and the ability to work weekends or extended hours as needed.

Qualifications

• Customer-focused professional with a strong drive to meet client needs.
• Willing to work weekends/extended hours as needed.
• Experience learning and using new technology platforms.
• Experience handling cash and conducting routine banking transactions.

Responsibilities

• Engage clients in the lobby and educate on self-service channels.
• Process cash transactions accurately and efficiently.
• Build relationships to understand financial needs and connect to solutions.
• Maintain adherence to laws and bank policies while delivering great client experiences.
• Manage center traffic, appointments, and outbound calls to optimize service.

Skills

Customer focus

Relationship building

Problem solving

Adaptability

Time management

Sales experience

Education

High School Diploma

Bachelor's or Associate's Degree

Job description

Bank of America is hiring to engage clients in the lobby, educate them on self-service channels, and process cash transactions with accuracy and care. You will build relationships to understand financial needs and connect clients with suitable solutions while following all laws and bank policies.

The role requires strong communication, adaptability, and the ability to work weekends or extended hours as needed.