Relationship Banker: Build Clients, Drive Growth

Bank of America; Michigan; On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America is seeking a customer service professional to engage clients in the lobby, educate on self‑service resources (mobile/online banking and ATM), and process cash transactions efficiently. You will build relationships, follow compliant processes, and support financial goals while balancing center traffic and outreach.

The role requires strong communication, adaptability, and a proactive approach to helping clients.

Qualifications

• Strong work ethic with a results focus.
• Collaborates effectively to get things done and build relationships.
• Ability to learn and adapt to new information and technology platforms.
• Experience in cash handling and sales is a plus.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience and manages cash responsibilities.

Skills

Adaptability

Customer Focus

Problem Solving

Communication

Relationship Building

Time Management

Sales

Attention to Detail

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree

Job description

Bank of America is seeking a customer service professional to engage clients in the lobby, educate on self‑service resources (mobile/online banking and ATM), and process cash transactions efficiently. You will build relationships, follow compliant processes, and support financial goals while balancing center traffic and outreach.

The role requires strong communication, adaptability, and a proactive approach to helping clients.