Relationship Banker Associate

TD; Chelmsford (MA); On-site; USD 30,000 - 38,000; Full time

Job summary

TD in Chelmsford, MA, is seeking a client-focused Teller/Consultant to deliver everyday banking with high-touch service. You will greet clients, process transactions, open/maintain consumer accounts, and educate customers on digital tools while guiding them to specialists as needed.

The role emphasizes accurate cash handling, risk awareness, and a commitment to TD's service standards. Evening/weekend availability is required, with training provided.

Qualifications

• High school diploma or GED.
• 1+ years demonstrated experience working with clients.
• Teller or cash-handling experience in a client facing/financial institution preferred.
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
• Excellent communication skills with ability to be concise, clear and consistent.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Proficient in Microsoft Office.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners.
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD’s service strategy.
• Creates personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships.
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to specialists as needed to achieve long-term goals.
• Engages clients through proactive outreach, including scheduling appointments for consumer account needs and deepening opportunities.
• Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes.

Skills

Customer service

Cash handling

Microsoft Office

Notary license

Communication skills

Time management

Education

High school diploma

Job description

TD in Chelmsford, MA, is seeking a client-focused Teller/Consultant to deliver everyday banking with high-touch service. You will greet clients, process transactions, open/maintain consumer accounts, and educate customers on digital tools while guiding them to specialists as needed.

The role emphasizes accurate cash handling, risk awareness, and a commitment to TD's service standards. Evening/weekend availability is required, with training provided.