Relationship Banking Associate

TD Bank Group (TD); Northampton (MA); On-site; USD 30,000 - 37,000; Full time

Job summary

TD Bank Group (TD) in Northampton, MA is seeking a friendly, detail‑oriented teller to deliver everyday banking with accuracy and care. You will greet clients, handle transactions, and guide customers through self‑service options while upholding TD's risk and regulatory standards.

As the first point of contact, you’ll build relationships, identify client needs, and refer them to partners when appropriate. This role requires strong communication, good organization, and the ability to work

Qualifications

• High school diploma or GED.
• 1 year demonstrated experience working with clients (volunteering, education, military experience acceptable).
• Teller or cash-handling experience in a client-facing/financial institution preferred.
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with the ability to be concise, clear and consistent.
• Demonstrated effective problem-solving skills.
• Notary License preferred.

Responsibilities

• First point of contact for clients, guiding traffic flow and delivering a high-touch client experience.
• Delivers accurate, efficient everyday banking transactions while deepening relationships and referring clients to appropriate partners.
• Educates clients on banking products and self-serve solutions, using insights to recommend solutions.
• Performs a broad range of client transactions and multi-step activities within financial limits.
• Identifies and assesses client problems using standard procedures and escalates non-standard issues internally.

Skills

Customer service

Communication

Organization

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TD Bank Group (TD) in Northampton, MA is seeking a friendly, detail‑oriented teller to deliver everyday banking with accuracy and care. You will greet clients, handle transactions, and guide customers through self‑service options while upholding TD's risk and regulatory standards.

As the first point of contact, you’ll build relationships, identify client needs, and refer them to partners when appropriate. This role requires strong communication, good organization, and the ability to work