Relationship Banker

JP Morgan Chase; Kalamazoo Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

JP Morgan Chase in Kalamazoo Charter Township is seeking a customer-focused banking professional to greet clients, open accounts, and service day-to-day transactions. You will guide clients through digital tools and personal banking solutions, while collaborating with branch teammates to meet financial goals.

The role emphasizes attentiveness, accuracy, and regulatory compliance, with opportunities to build lasting client relationships in a dynamic branch environment.

Qualifications

• Demonstrate client-first mindset and friendly service.
• Build trusted relationships with clients through genuine care.
• Communicate clearly to understand and help clients.

Responsibilities

• Greet clients and manage lobby flow using a tablet and queue system.
• Open new accounts and service existing ones in compliance with policies.
• Assist clients with day-to-day banking and digital self-service tools (mobile app, online banking, ATMs).
• Listen actively and share product knowledge to meet clients' financial goals.
• Support branch operations and cash-handling procedures per bank policies.

Skills

Client service

Relationship building

Communication

Team collaboration

Product knowledge

Attention to detail

Problem resolution

Learning quickly

Education

High school diploma or GED

Job description

JP Morgan Chase in Kalamazoo Charter Township is seeking a customer-focused banking professional to greet clients, open accounts, and service day-to-day transactions. You will guide clients through digital tools and personal banking solutions, while collaborating with branch teammates to meet financial goals.

The role emphasizes attentiveness, accuracy, and regulatory compliance, with opportunities to build lasting client relationships in a dynamic branch environment.