Relationship Banker

Southern Michigan Bank & Trust; Hillsdale (MI); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Southern Michigan Bank & Trust seeks a friendly, detail-oriented Teller/Universal Banker to deliver high-quality service, process transactions accurately, and maintain confidential records. You will engage customers, explain products, and support branch operations to meet goals.

The role requires cash handling, strong interpersonal skills, and a commitment to compliance. You will mentor others, participate in meetings, and help maintain a clean, welcoming branch environment.

Qualifikationen

• High school diploma or GED required.
• Cash handling experience preferred.
• Customer service experience highly preferred.

Aufgaben

• Build and maintain customer relations by providing high quality customer service
• Assist customer from start to finish acting as a full relationship manager
• Performs normal teller duties daily
• Interview customers to obtain information and proactively sell bank products and services
• Open and close accounts using needs-based techniques
• Assist customers with understanding consumer loan options, preparing applications, and completing loan closings
• Assist customers with understanding electronic services, Wealth Management and Commercial/Mortgage loan services
• Participate in outbound calling or business development efforts to support branch goals
• Solve branch operations matters
• Understand and support marketing initiatives
• Maintain a clean and professional work area
• Assist with lobby management and ensure branch appearance standards are met
• Service, audit, and balance drawers, vaults, TCRs, PTM, coin machine and other branch technology within established guidelines
• Prepare, verify, and order incoming and outgoing cash shipments
• Prepare and sign cashier’s checks, loan checks, and wires within assigned limits
• Open, close and lead the branch during absence of management
• Discuss and process overrides for less experienced tellers
• Mentor/train incoming Tellers/Universal Bankers
• Follow all security, compliance, and regulatory requirements
• Complete required bank training, including security, fraud, compliance, and customer service

Kenntnisse

Cash handling

Customer service

Interpersonal skills

Problem solving

Ausbildung

High school diploma or GED

Jobbeschreibung

Southern Michigan Bank & Trust seeks a friendly, detail-oriented Teller/Universal Banker to deliver high-quality service, process transactions accurately, and maintain confidential records. You will engage customers, explain products, and support branch operations to meet goals.

The role requires cash handling, strong interpersonal skills, and a commitment to compliance. You will mentor others, participate in meetings, and help maintain a clean, welcoming branch environment.