Relationship Banker – Customer Experience & Financial Guidance

Southern Michigan Bank & Trust; Coldwater (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Southern Michigan Bank & Trust is seeking a motivated Teller to deliver high-quality customer service, process routine banking transactions, and maintain accurate records. This role emphasizes accuracy, confidentiality, and timely communication with supervisors in a fast-paced branch.

You will open and close accounts, promote bank products, adhere to security and regulatory standards, and work as part of a friendly team in Coldwater, MI. Financial service experience is valued.

Qualifications

• Cash handling experience or familiarity with financial transactions.
• Strong customer service orientation and problem-solving abilities.
• Ability to identify selling opportunities and promote bank products.
• Effective communication and teamwork within a branch setting.

Responsibilities

• Build and maintain customer relations by providing high quality customer service.
• Assist customers from start to finish acting as a full relationship manager.
• Performs teller duties daily and balances cash drawers.
• Open/close accounts using needs-based techniques and process transactions.
• Assist customers with consumer loan options and related paperwork.
• Follow security, compliance, and regulatory requirements.

Skills

Cash handling

Customer service

Sales ability

Interpersonal skills

Education

High school diploma or GED

Job description

Southern Michigan Bank & Trust is seeking a motivated Teller to deliver high-quality customer service, process routine banking transactions, and maintain accurate records. This role emphasizes accuracy, confidentiality, and timely communication with supervisors in a fast-paced branch.

You will open and close accounts, promote bank products, adhere to security and regulatory standards, and work as part of a friendly team in Coldwater, MI. Financial service experience is valued.