Rehabilitation Technician I: Front Desk & Case Support

State of Washington; Pasco (WA); On-site; USD 25,000 - 30,000; Full time

Job summary

State of Washington DVR is seeking a Rehabilitation Technician 1 in Spokane, WA to support people with disabilities toward meaningful employment. You will assist counselors, coordinate services, and manage daily operations to ensure timely eligibility and service delivery.

Ideal candidates will have strong customer service skills, clear communication, and the ability to coordinate with multiple stakeholders, including interpreters and vendors.

Qualifications

• Two years of college-level coursework and at least one year of direct customer service in a non-retail setting.
• Current DSHS employees must meet mandatory training requirements established by DVR policy.

Responsibilities

• Provide front desk and office support, including greeting participants, answering multi-line phones, managing lobby sign-ins, maintaining the reception area, distributing mail, and monitoring referral and fax inboxes.
• Explain DVR programs, services, and eligibility requirements to prospective participants.
• Enter new DVR service applications into the Case Management System within five days of the participant signing the application.
• Help Vocational Rehabilitation Counselors (VRCs) and participants gather information for Individualized Plans for Employment, including contacting vendors and obtaining service quotes.
• Support ongoing case management by tracking participant progress, documenting skill gains and credentials, identifying unmet needs, maintaining customer contact, and reinforcing next steps toward employment goals.
• Coordinate appointments with interpreters, service providers, participants, and VRCs. Track case milestones, including collecting eligibility documentation within 30 days, documenting follow-up efforts, and communicating delays to the VRC.
• Monitor Authorizations for Payment (AFPs) for upcoming expiration, coordinate with VRCs on cancellations or reissuance, and review case records before closure to verify documentation, loaned equipment status, and payment reconciliation.
• Identify potential community vendors and explain service provider registration requirements, as directed by the supervisor.
• Prepare and process AFPs or issue payments for customer goods and services within five days of receiving a request or invoice.
• Prepare correspondence for participants, vendors, and other stakeholders.

Skills

Customer service

Clear communication

Organization

Interpersonal skills

Data entry

Case management

Education

Two years of college coursework

Experience in non-retail customer service

Tools

Case Management System

Job description

State of Washington DVR is seeking a Rehabilitation Technician 1 in Spokane, WA to support people with disabilities toward meaningful employment. You will assist counselors, coordinate services, and manage daily operations to ensure timely eligibility and service delivery.

Ideal candidates will have strong customer service skills, clear communication, and the ability to coordinate with multiple stakeholders, including interpreters and vendors.