DVR Rehabilitation Technician I - Front Desk & Case Support

Washington State Department of Social and Health Services; Vancouver (WA); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

The Washington State Department of Social and Health Services (DSHS) Division of Vocational Rehabilitation (DVR) is hiring a Rehabilitation Technician 1 to support people with disabilities on their path to meaningful employment.

This role provides paraprofessional support to DVR Counselors and staff, acting as the first line of contact for applicants and handling front-desk duties, eligibility prep, and service delivery monitoring.

Formación

• Two years of college-level coursework or equivalent and one year of direct customer service experience (non-retail).
• Strong organizational and communication skills are essential.
• Ability to support vocational rehabilitation counselors and staff with front-desk and case management tasks.

Responsabilidades

• Provide front-desk reception and general office support, including greeting participants and managing inquiries.
• Enter new applications into the Case Management System within five days of receipt.
• Assist with gathering information for the Individual Plan for Employment and vendor quotes.
• Monitor participant progress, document needs, and maintain regular contact with customers.

Conocimientos

Direct customer service

Educación

Two years of college-level coursework

Descripción del empleo

The Washington State Department of Social and Health Services (DSHS) Division of Vocational Rehabilitation (DVR) is hiring a Rehabilitation Technician 1 to support people with disabilities on their path to meaningful employment.

This role provides paraprofessional support to DVR Counselors and staff, acting as the first line of contact for applicants and handling front-desk duties, eligibility prep, and service delivery monitoring.