Rehabilitation Support Technician I - Front Desk & Case Prep

Washington State Department of Social and Health Services; Kennewick (WA); On-site; USD 25,000 - 30,000; Full time

Job summary

The Washington State Department of Social and Health Services is hiring DVR – Rehabilitation Technician 1 in Kennewick, WA to support people with disabilities as they pursue meaningful employment. You will provide paraprofessional and technical support to Vocational Rehabilitation Counselors and serve as an initial contact for applicants.

This role blends front desk duties with behind-the-scenes coordination, including gathering information, entering applications, tracking progress, and ensuring

Qualifications

• Two years of college-level coursework and at least one year of experience providing direct customer service in a non-retail setting.
• A combination of education and relevant experience that demonstrates the ability to perform the work.

Responsibilities

• Provide front desk and office support, including greeting participants, answering multi-line phones, managing lobby sign-ins, maintaining the reception area, distributing mail, and monitoring referral and fax inboxes.
• Explain DVR programs, services, and eligibility requirements to prospective participants.
• Enter new DVR service applications into the Case Management System within five days of the participant signing the application.
• Help Vocational Rehabilitation Counselors (VRCs) and participants gather information for Individualized Plans for Employment, including contacting vendors and obtaining service quotes.
• Support ongoing case management by tracking participant progress, documenting skill gains and credentials, identifying unmet needs, maintaining customer contact, and reinforcing next steps toward employment goals.
• Coordinate appointments with interpreters, service providers, participants, and VRCs. Track case milestones, including collecting eligibility documentation within 30 days, documenting follow-up efforts, and communicating delays to the VRC.
• Monitor Authorizations for Payment (AFPs) for upcoming expiration, coordinate with VRCs on cancellations or reissuance, and review case records before closure to verify documentation, loaned equipment status, and payment reconciliation.
• Identify potential community vendors and explain service provider registration requirements, as directed by the supervisor.
• Prepare and process AFPS or issue payments for customer goods and services within five days of receiving a request or invoice.
• Prepare correspondence for participants, vendors, and other stakeholders.

Skills

Direct customer service

Education

Two years of college coursework

Job description

The Washington State Department of Social and Health Services is hiring DVR – Rehabilitation Technician 1 in Kennewick, WA to support people with disabilities as they pursue meaningful employment. You will provide paraprofessional and technical support to Vocational Rehabilitation Counselors and serve as an initial contact for applicants.

This role blends front desk duties with behind-the-scenes coordination, including gathering information, entering applications, tracking progress, and ensuring