Rehabilitation Patient Services & Insurance Coordinator

Indiana University Health; Indianapolis (IN); On-site; USD 38,000 - 58,000; Full time

Job summary

Indiana University Health is seeking a full-time Medical Office Administrator supporting the Cochlear Implant team. The role focuses on accurate patient registration, scheduling, and insurance coordination to ensure smooth throughput and timely, professional service.

The position requires at least a high school diploma, 0-3 years in customer service/medical settings, and basic MS Office skills. Office experience and familiarity with insurance terminology are preferred.

Qualifications

• High School Diploma or GED required.
• 0–3 years of Customer Service/Medical experience desired.
• At least one year of medical office experience or related experience in insurance verification, patient registration, and medical terminology preferred.
• Basic proficiency in MS Office (Word, PowerPoint, Excel, Teams) required.

Responsibilities

• Oversees patient flow from entry to destination to ensure timely, accurate service.
• Verifies insurance, obtains prior authorizations, and coordinates benefits.
• Registers patients, schedules recurring appointments, and handles inquiries from patients and payers.
• Answers calls, directs patients and visitors, and supports department operations and safety/regulatory programs.
• Maintains inventory of department supplies and participates in productivity/quality initiatives.

Skills

Customer service

Medical terminology

Education

High School Diploma/GED

Tools

MS Office Suite

Job description

Indiana University Health is seeking a full-time Medical Office Administrator supporting the Cochlear Implant team. The role focuses on accurate patient registration, scheduling, and insurance coordination to ensure smooth throughput and timely, professional service.

The position requires at least a high school diploma, 0-3 years in customer service/medical settings, and basic MS Office skills. Office experience and familiarity with insurance terminology are preferred.