Rehabilitation Clinical Support Associate - Full Time Days

Indiana University Health; Indianapolis (IN); On-site; USD 38,000 - 58,000; Full time

Job summary

Indiana University Health is seeking a full-time Medical Office Administrator supporting the Cochlear Implant team. The role focuses on accurate patient registration, scheduling, and insurance coordination to ensure smooth throughput and timely, professional service.

The position requires at least a high school diploma, 0-3 years in customer service/medical settings, and basic MS Office skills. Office experience and familiarity with insurance terminology are preferred.

Qualifications

• High School Diploma or GED required.
• 0–3 years of Customer Service/Medical experience desired.
• At least one year of medical office experience or related experience in insurance verification, patient registration, and medical terminology preferred.
• Basic proficiency in MS Office (Word, PowerPoint, Excel, Teams) required.

Responsibilities

• Oversees patient flow from entry to destination to ensure timely, accurate service.
• Verifies insurance, obtains prior authorizations, and coordinates benefits.
• Registers patients, schedules recurring appointments, and handles inquiries from patients and payers.
• Answers calls, directs patients and visitors, and supports department operations and safety/regulatory programs.
• Maintains inventory of department supplies and participates in productivity/quality initiatives.

Skills

Customer service

Medical terminology

Education

High School Diploma/GED

Tools

MS Office Suite

Job description

Hours: Full Time - Monday-Friday 730a-4p - No weekends and no holidays

Location: 705 Riley Hospital Dr 46202 - supporting Cochlear Implant team

This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services. This position is responsible for timely and accurate resolution of patient’s accounts. Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits. Communicates with payers and patients to achieve accurate financial information. Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately. Participates in operational aspects of the department and maintains performance improvement activities as required. Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs. Orders, distributes and maintains designated and appropriate inventory of department related supplies. The position adheres to departmental productivity, quality and service standards in support of operational goals.

Key Responsibilities

• Scheduling
• Insurance
• Patient interaction

***Office experience required***

Requirements

• High School Diploma/GED is required.
• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)