Rehabilitation Clinical Support Associate - Full Time Days

Riley Children's Health; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Riley Children’s Health in Indianapolis is hiring for a full-time Patient Access role. You will manage patient flow, registrations, and scheduling while coordinating with insurance providers to verify benefits and obtain prior authorizations.

Responsibilities include patient interactions, answering inquiries, and directing visitors, with involvement in infection control and safety programs. Prior medical office experience is preferred.

Qualifications

• High School diploma or GED is required.
• 0–3 years of customer service/medical experience is desirable.
• Minimum one year of medical office experience or related education is preferred.

Responsibilities

• Coordinate patient flow from entry to destination and ensure timely, accurate services.
• Obtain information to generate accurate financial and demographic records; verify insurance and prior authorizations.
• Register patients, schedule recurring appointments, answer calls, and direct patients and visitors.
• Participate in infection control, department equipment training, regulatory compliance, and safety programs.
• Order, distribute, and maintain inventory of department supplies.

Skills

Customer service

Education

High School Diploma/GED

Tools

MS Office

Job description

Overview

Hours: Full Time - Monday-Friday 730a-4p - No weekends and no holidays

Location: 705 Riley Hospital Dr 46202 - supporting Cochlear Implant team

This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services. This position is responsible for timely and accurate resolution of patient’s accounts. Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits. Communicates with payers and patients to achieve accurate financial information. Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately. Participates in operational aspects of the department and maintains performance improvement activities as required. Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs. Orders, distributes and maintains designated and appropriate inventory of department related supplies. The position adheres to departmental productivity, quality and service standards in support of operational goals.

Key Responsibilities

• Scheduling
• Insurance
• Patient interaction
• Office experience required***

Requirements

• High School Diploma/GED is required.
• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.