Rehabilitation Clinical Support Associate - Full Time Days

IU Health; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

IU Health in Indianapolis is seeking a customer-focused registration specialist to support Cochlear Implant services. You will handle scheduling, patient contact, and registration with attention to accuracy and confidentiality.

The role requires high school level education and 0-3 years of relevant experience, plus basic MS Office proficiency; healthcare environment exposure is a plus. On-site position, Monday–Friday, with no weekends or holidays.

Qualifications

• High School Diploma or GED required.
• 0-3 years customer service/medical experience preferred.
• Prior medical office experience or insurance verification knowledge preferred.
• Basic MS Office proficiency required.

Responsibilities

• Coordinate patient scheduling and registration.
• Verify insurance and manage prior authorizations.
• Communicate with patients and payers to ensure accurate records.

Skills

Customer service

Medical terminology

Communication

Education

High School Diploma/GED

Tools

MS Office

TEAMS

Job description

Overview

Full Time - Monday-Friday 730a-4p - No weekends and no holidays

Location

705 Riley Hospital Dr 46202 - supporting Cochlear Implant team

This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services. This position is responsible for timely and accurate resolution of patient’s accounts. Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits. Communicates with payers and patients to achieve accurate financial information. Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately. Participates in operational aspects of the department and maintains performance improvement activities as required. Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs. Orders, distributes and maintains designated and appropriate inventory of department related supplies. The position adheres to departmental productivity, quality and service standards in support of operational goals.

Key Responsibilities

• Scheduling
• Insurance
• Patient interaction

***Office experience required***

Requirements

• High School Diploma/GED is required.
• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)