Rehab Patient Access & Scheduling Specialist

Indiana University Health; Paoli (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Indiana University Health Paoli Rehab Services in Paoli, IN seeks a friendly front-desk professional to be the first point of contact for patients and families. You will handle registration, scheduling, insurance verification, and prior authorizations while delivering exceptional customer service across the South Region.

The role supports multiple clinics in a fast-paced healthcare environment, ensuring accurate accounts and responsive service.

Qualifications

• High School Diploma or GED required.
• 0–3 years customer service or medical experience desired.
• Minimum one year medical office experience or combination of customer service experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).

Responsibilities

• Register patients, schedule appointments, and verify insurance.
• Manage patient accounts and resolve billing and demographic issues.
• Coordinate benefits, prior authorizations, and payer communications.
• Provide exceptional customer service across multiple clinics and locations.
• Support department operations and participate in safety and infection control programs.

Skills

Customer service

Medical office

Insurance verification

Registration

Scheduling

MS Office

Education

High School Diploma/GED

Tools

MS Office

Job description

Indiana University Health Paoli Rehab Services in Paoli, IN seeks a friendly front-desk professional to be the first point of contact for patients and families. You will handle registration, scheduling, insurance verification, and prior authorizations while delivering exceptional customer service across the South Region.

The role supports multiple clinics in a fast-paced healthcare environment, ensuring accurate accounts and responsive service.