Cochlear Implant Admin Specialist - Patient Care & Ops

Western New York Integrated Care Collaborative, Inc.; Buffalo (NY); On-site; USD 36,000 - 42,000; Full time

Job summary

Western New York Integrated Care Collaborative, Inc. is seeking an Administrative Assistant–Cochlear Implant Specialist to support the Audiology CI team and patients. You will manage orders for DME, verify insurances, obtain authorizations and process billing and documentation in the EHR system.

Key duties include scheduling appointments, patient check-out, medical records coordination, and workflow improvements while delivering exceptional customer service to CI patients and staff.

Qualifications

• Minimum 2-year degree or medical office certification; HS diploma acceptable with experience.
• 1 year of experience in a medical office setting preferred.
• Excellent written and verbal communication, organization, and problem-solving abilities.

Responsibilities

• Provide phone and in-person customer service for Audiology CI patients.
• Maintain current manufacturer invoice price lists.
• Verify insurance for CI DME orders and obtain authorizations.
• Process CI DME orders and returns per procedures; document in EHR.
• Complete IMS billing processes; track orders and notify patients/audiologists.

Skills

Microsoft Office

Excel

Education

2-year degree or medical office certification

Tools

IMS EHR

Job description

Western New York Integrated Care Collaborative, Inc. is seeking an Administrative Assistant–Cochlear Implant Specialist to support the Audiology CI team and patients. You will manage orders for DME, verify insurances, obtain authorizations and process billing and documentation in the EHR system.

Key duties include scheduling appointments, patient check-out, medical records coordination, and workflow improvements while delivering exceptional customer service to CI patients and staff.