Patient Access & Insurance Coordinator

IU Health; Paoli (IN); On-site; USD 21,000 - 28,000; Part time

Job summary

IU Health Paoli Rehab Services in Paoli, IN, seeks a dedicated front desk associate to serve as the first point of contact for patients and families, handling registration, scheduling, insurance verification, prior authorizations, and account resolution in a busy healthcare setting across multiple clinics.

The ideal candidate is organized, detail-oriented, with 0–3 years of medical office or customer service experience and proficiency in MS Office.

Qualifications

• High School Diploma or GED required.
• 0–3 years customer service/medical experience preferred.
• Experience in insurance verification, patient registration or prior authorization is a plus.
• Basic proficiency in MS Office (Word, PowerPoint, Excel, Teams) required.

Responsibilities

• Serve as primary contact for patients and families, handling registration and scheduling.
• Verify insurance, obtain prior authorizations, and coordinate benefits.
• Resolve patient accounts accurately and timely.
• Communicate with payers and patients to obtain and confirm financial information.
• Maintain patient flow and accurate demographic records across multiple clinics.
• Support infection control, safety programs, and department training.
• Order and manage inventory of department supplies.

Skills

Customer Service

Medical Office Experience

MS Office Proficiency

Education

High School Diploma/GED

Tools

MS Office (Word, PowerPoint, Excel, Teams)

Job description

IU Health Paoli Rehab Services in Paoli, IN, seeks a dedicated front desk associate to serve as the first point of contact for patients and families, handling registration, scheduling, insurance verification, prior authorizations, and account resolution in a busy healthcare setting across multiple clinics.

The ideal candidate is organized, detail-oriented, with 0–3 years of medical office or customer service experience and proficiency in MS Office.